How to Create and Track Work Orders (WO) as a Client in Liquid
Learn how to create and send Work Orders with one or more Deliverables to your Vendors in Liquid’s intuitive system.
Create a Work Order (WO) in Liquid, and you’ll be able to manage your projects with control. With all active projects in one central location, you’ll never waste time searching for relevant details or money from paying unapproved overages. Work Orders created on Liquid are automatically tied to your Master Contract / Master Services Agreement (MSA) with the specific Vendor. This automatically applies the terms of your engagement (payment terms, confidentiality, etc.) to every Work Order. Additionally, tying Work Orders to your Master Services Agreement saves you time and money by eliminating the need to negotiate legal terms each time you start a new project.
We’ll walk you through how Liquid helps you create clear Work Orders, ensuring both parties agree to project deliverables, rates, and expectations.
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Create a New Work Order
Before you can create a Work Order, you must first have a vendor fully onboarded to Liquid. Once you have one or more Vendors onboarded, select the Work Orders section from the left menu options to begin setting up a new Work Order (WO):
- Click the + Work Order button on the upper-right side.
- You’ll first need to select which vendor the Work Order is for. If you don’t see the vendor you need, you can click the link below to invite them to set up a Liquid account right from this screen.
- Next, you’ll need to name the Work Order. The name should be short and descriptive, like “Content Writing and Editing.”
Creating Deliverables for your Work Order
Within one Work Order, you can create multiple deliverables, each with their own description, schedule, rate structure, and billing frequency (what we refer to as the Fee Schedule).
Work Order Deliverable: Describe the Work
From here, the Define Services and Deliverables part takes on a Mad Libs style of walking you through the setup for each deliverable.
- Populate the first blank with the title, usually a short phrase that describes the work; for example, “Blog Post: Seattle Coffee Roasters.” Click outside of the text box or hit enter or tab to move on.
- Then, provide a summary of the service or deliverable. We know you might need extra lines, so hitting enter will create a new line, rather than move you on to the next entry field. This summary should be clearly defined; for example, “After reviewing our brand and style guidelines, the Vendor shall write a 500-word blog post for SEO about coffee roasters in Seattle. The outline shall be submitted within two (2) days of project acceptance, where it will be reviewed before further progress is made.” Click outside of the text or press tab once you’ve finished the summary to progress.
- Next, describe the required deliverable or milestone that will define the Work Order as completed. The milestone should be something that can be clearly identified as completed or not, like “polished, edited, completed article matching the word count and keyword requirements.” As with the previous field, pressing enter will give you more lines, so click out of the box or press tab to move on.
Work Order Deliverable: Set the Schedule
Now that the description of the deliverable is complete, you can set the schedule for the work.
- Begin by selecting the start date of the deliverable.
- You’ll then need to select whether or not the deliverable has a due date. If you select has, the next field will require you to choose a date. If you select does not have, you’ll choose an estimated completion date instead.
Work Order Deliverable: Set the Fee Schedule
The last part required to complete your new WO setup is the fee schedule for the work, which sets the payment frequency and when the vendor may send an invoice.
- In the drop-down menu, choose from the rate options: flat fee to hourly, daily, weekly, monthly, or quarterly. If none of the choices describes your fee schedule closely, you can choose as follows to describe it in your own words.
- If you select to pay hourly, you can choose whether to set a maximum hour cap or not. You can also choose if the rate should adjust or if the vendor stops all work when they exceed the hour cap.
- You’ll then select when the vendor may send an invoice for their work. If you are paying with a flat fee, you can choose between after we have confirmed receipt of the deliverable or on the specific date of. With quarterly payments, you have the additional option of on the last day of each quarter. Paying monthly allows the quarterly option as well as on the last day of each month. An hourly, daily, or weekly rate allows all of those options listed above as well as every other week on Friday and on the 1st and 15th of each month, on the last day of each month. As with the rates, you can choose as follows and write it out yourself if none of the available options best describes what you need.
Work Order Deliverable: Other
In this part, you have some optional opportunities to provide additional context for your vendor. You can provide a total estimated fee for the service or deliverable, as well as any other notes. For example, you may want to include if all invoices should be paid in USD, if the Vendor may bill the Client for invoice processing (ACH/Wire) fees, or any other applicable terms specific to how you operate.
Creating additional Deliverables for your Work Order
To add more deliverables, click on Add another, and go through the same step-by-step process to define the deliverable. Distinctly breaking up a Work Order into several deliverables can be useful for clearly defining when you expect each task to be completed. It also allows for different rates for the range of tasks that can fall within one Work Order. For example, the earlier deliverable example of a 500-word blog post may take a week and will be paid with a flat fee of $100. In contrast, a different deliverable of editing existing written content may take only a few days and have a different rate.
Sending your Work Order
All that’s left to do now is to send your Work Order to your vendor. If one of the deliverable start dates have already passed, you’ll receive a warning message. You can go back and change it, or press Confirm to acknowledge the warning. Press Send to deliver your Work Order. From there, your vendor can choose to accept certain deliverables individually.
Accepting Work Orders / Project Proposals
Your Vendors can also send projects to you for approval, which you will see in the Work Orders section. Clicking on a project proposal from a Vendor will take you to the Work Order details page. Here, you will be able to read through the Work Order details, where you can then choose to approve deliverables individually.
In addition, from this detailed Work Order page, you can also send a message to the Vendor — letting them know if you’re approving all deliverables, or if something needs to be changed or clarified. In addition to accepting Work Orders and sending messages to your Vendor, you can also review Invoice History and Vendor Finance Details from this Work Orders details view. The detailed Work Order view has everything you need to manage Work Orders from start to finish.
From Work Orders to Invoices and Project Management
Creating a clear Work Order ensures both parties agree to project deliverables, rates, and expectations upfront. Once you’ve created your first WO, make sure also to set up your invoice approval rules so you can automate and streamline your invoice reviews and processing. Liquid provides the project management tools to organize, communicate, and track the details of all WOs for active projects and past projects.
Create your first Work Order in Liquid — the fastest and easiest way to contract and pay your global, liquid workforce.
Updated: November 16, 2020